FAQ

How can I cancel an order?

You can cancel your order, you can contact us to help you cancel your order. But you need to contact us before your order has been sent out. We cannot help you cancel your order once the goods have been sent out. Thank you for your understand!
Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand! Any questions please contact:  support@cloudslightings.com.

 What methods of payment do you accept?

We accept ,VISA, MasterCard, American express ,Diners Club , Discover.

How to customize products?

If you do not find a specific design of chandelier in our websit  that you like, but you need to do is provide pictures or design drawing . you send us photos or drawings of the lamps and you specify base size, color and material.
please contact us at support@cloudslightings.com.

What if i enter the wrong email or address？

Please contact us because  we can change your email address, name, and address, but we cannot change your order.

Can I use serval discount codes in one order?

If you need to purchase a large amount of products (more than 50 of the same product) or customize the entire household/hotel lamp,please contact us at support@cloudslightings.com and we will get back to you with discount information.

How should I prepare when shopping for lighting?

First, must know your budget. Second,you look for pictures from magazines or desgine websit  that reflect your taste. Third, collect fabric swatches or color chips for any area you are redecorating. 

How do I know which power supply supply to use?

First Determine the application environment(indoor dry, indoor damp and outdoor), Not all power supplies can be used in every application. Second, calculate the total wattage of tape light that will be used, to calculate wattage, multiply the total number of feet by the W/ft . Finally select a power supply that is equal to or more than the total wattage of the tape light.U.S. conventional voltage: 110 ~ 120V. European conventional voltage: 120 ~ 240V. We can also customize it according to your needs.

What is the best way to install my new lights for chandelier?

There are installation instructions included in every product we sell. If you feel installation complicated, we recommend you contact a licensed contractor or electrician.

Are your products UL listed?

Yes, our products comply with UL standards.